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MBC General Questions

Outsourcing medical billing helps reduce overhead costs, speeds up payments, and ensures accuracy by using trained professionals. It allows healthcare providers to focus more on patient care while improving cash flow.

We prevent billing fraud by conducting regular audits, using secure billing software, and providing ongoing staff training on fraud detection and compliance with industry regulations like HIPAA.

We thoroughly investigate claims, correct any errors, and resubmit them promptly. If necessary, we handle appeals and keep you informed throughout the process to ensure a quick resolution.

Yes, we can provide references or case studies from clients in your specialty. (If we have a page related to case studies, we can do internal linking here.)

Automation improves billing by reducing errors, speeding up claim submissions, and ensuring faster payments, making the process more efficient overall.

AI handles data processing and error spotting, while human experts manage complex cases, ensuring accurate and personalized billing services. (Internal Link to ‘About Us’ to know more about using AI and HI)

We evaluate your billing setup, identify weak spots, and apply technology and best practices to boost accuracy, speed, and overall efficiency.

Yes, our solutions are designed to integrate with most systems, making it easy to work with your current practice management software.

Our network spans all 50 states in the U.S., making us easily accessible to healthcare providers nationwide.

We have achieved an aggregate success rate of over 95% across all specialties we serve, even accounting for challenges during transition periods. Our goal is to maintain a success rate of 99%, as we do for many of our clients.

Yes, we follow up with patients regarding claims upon request from physicians, ensuring effective communication and resolution.

Since we operate nationwide, a change in location or state will not affect our service levels. In fact, we can enhance your operations by credentialing you with additional payers in the new state.

No, our fees remain consistent at 4% to 8% of collections, depending on the volume and specialty of services provided, regardless of the setting.

We offer more than just billing services. Our value-added offerings include consulting, credentialing, software support, practice promotion, healthcare trend updates, and customized reporting—all designed to enhance your practice.

There are no additional expenses or startup fees for our clients, allowing for a smooth onboarding process.

We believe in secure partnerships, so we do have contracts for medical billing services. However, you may terminate the contract with a 30-day notice. We pride ourselves on a 100% client retention rate.

We provide regular reports tailored to your needs, including daily, weekly, and monthly updates on collections, performance metrics, and insights to help optimize your practice.

Yes, we offer access to thousands of in-house billers and hundreds of medical billing companies registered with us across all 50 states. This ensures you receive top-notch service tailored to your needs.

MBC has over a decade of experience in medical billing and coding. Our team continually gains expertise by working closely with various specialties to enhance our services.

Revenue Cycle Management

Revenue Cycle Management (RCM) involves handling the complete process of patient revenue, starting from registration and insurance checks to billing and collecting payments. It ensures healthcare providers receive timely payments and maintains financial efficiency.

By accurately verifying patient information, using proper coding, and ensuring timely submissions, effective RCM minimizes errors and reduces the likelihood of claim denials.

Yes, RCM solutions can be tailored to fit the specific needs of different practices, ensuring that processes align with the practice’s size, specialty, and billing system.

Adopting RCM can significantly improve cash flow, streamline operations, minimize billing mistakes, and enhance patient satisfaction by simplifying the billing process and ensuring timely payment collection.

Utilizing technology, such as advanced billing systems and data analytics, automates key aspects of RCM like claim submissions and patient follow-ups. This leads to greater accuracy, quicker processing, and more effective management of the revenue cycle.

We provide customized attention for each account. Based on your requirements, we assign a team of medical billing professionals and an account manager who will keep you updated with regular reports.

○ We prioritize your focus on patient care while keeping you informed about your collections. We provide daily, weekly, and monthly reports to discuss performance and explore areas for improvement.

Compliance and Security

We ensure strict HIPAA compliance by using secure systems, encrypting patient data, and applying access controls to protect sensitive information throughout the billing process. (Internal Link to About Us page with HIPAA overview and MBC’s compliance)

We safeguard patient data through advanced encryption, secure storage, and limited access to only authorized personnel, ensuring the highest level of security.

Our team regularly updates its knowledge through ongoing training and monitoring industry regulations, ensuring we meet all current healthcare compliance requirements.

Our team undergoes thorough training on HIPAA regulations and data protection practices. This training is conducted regularly to ensure that all employees remain knowledgeable about compliance standards and effective ways to safeguard patient information.

Our team undergoes thorough training on HIPAA regulations and data protection practices. This training is conducted regularly to ensure that all employees remain knowledgeable about compliance standards and effective ways to safeguard patient information.

Billing and Coding

Our team of skilled and certified medical billing specialists provides solutions across more than 32 specialties, ensuring accurate billing, coding, and revenue cycle management for various healthcare fields.

Yes, we offer integrated EMR and Practice Management Software (PMS) that is CCHIT-approved. This enables your practice to qualify for government incentives. Additionally, our billers are experienced with various software systems and can help you select the best option for your practice.

If you choose a software solution recommended by us and outsource your billing functions to MBC, we cover the software fees, ensuring you receive maximum value from our services.

MBC will handle the Electronic Data Interchange (EDI) setup, and we cover all associated costs to ensure a smooth, seamless process for your practice.

Yes, we can work with the billing software you currently use. Our team will conduct a brief demo and familiarize themselves with your system to ensure a smooth transition.

Once the contract is signed, we provide a tentative start date. We consider the software setup and credentialing requirements to ensure billing begins as quickly as possible.

As the practice owner, you have the final say on the adequacy of payer coverage. However, we can offer recommendations on the best insurance payers relevant to your specialty to support your decision-making.

○ Quality is our top priority at MBC. We monitor turnaround times for all services and share regular reports with physicians. We actively seek client feedback and continuously refine our processes to enhance customer satisfaction.

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